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Customer service is our focus at Campus Bookstore!
We know which books you need, and we pull them for you. What more could you want?
We know that going to an actual bookstore isn't for everyone. Avoid the crowds: order online! You can simply place your order online and we will ship it to you. Or, if you want to save money on shipping, place your order and select in-store pickup to grab it from us -- with no extra charge!
Ordering By Phone
Even more so, some people don't like putting their credit card information online. We understand, but we promise it's secure! If this applies to you, feel free to call us at (479) 521-7048 during regular business hours to place your order over the phone. We'll be more than happy to take your order. You can use our website as a guide to order your books!
Campus Bookstore has an entire team of shippers dedicated to making sure your books are carefully packaged and sent to you. On average, you can expect your books a week after they are ordered. For in-store pickup, they're ready immediately!
Our rental agreement states the following: I will return the rented materials to CAMPUS BOOKSTORE ON DICKSON STREET on or before the rental return date. The rental return date is the last day of classes. The bookstore is not responsible for reminding me of the rental return date and is not responsible for returns that are lost or damaged. I am fully responsible for the condition of the materials rented to me and for payment of fees and replacement costs if rented materials are lost, stolen or returned in unacceptable condition. Unacceptable conditions include, but are not limited to, water damage, pages torn out, binder spine fraying or falling apart, excessive highlighting and writing on pages, and missing CD's or other study aides.
All rented materials are subject to these conditions and the Bookstore will decide what is or is not acceptable at the time the rented materials are returned.
If I fail to return the rented materials by the rental return date printed on my receipt, the credit card on file with the Bookstore will be charged a 7% late fee and the full NEW retail price of the rented materials. Retail price is based on current values at the time of replacement. If the credit card on file is declined or has been cancelled, a bill will be sent to the address on file. If this bill is not paid within 30 days, it will be turned over to a collections agency. Replacement of rental materials (exact duplicate, correct ISBN, title, author, edition, etc.) will be accepted in lieu of any damaged rental materials on or before the rental return date. The Bookstore's refund policy applies for all rental materials.
Deferred Payment information
Just because you're waiting on financial aid or other funding at the beginning of the semester shouldn't mean you have to wait to get your books. At Campus Bookstore, we have a Deferred Payment program. While this was originally designed as an option for students waiting on financial aid, the program is open to anyone, as long as the balance is paid in full by the Payment Date (Typically a month into classes). We ask that you leave a check or credit/debit card on file to guarantee future payment, but the payment will not be processed until the agreed upon date.
The Deferred Payment agreement states the following: This is an agreement between Campus Bookstore and the person whose name is printed and signed on the Financial Aid/Rental form. Campus Bookstore agrees not to deposit this check or run this credit or debit card until the deferment date listed. By signing this contract you also give Campus Bookstore permission to run your credit/debit card without it being in our possession for the amount stated below; or the amount available in the account if the full payment is declined. However, if the card fails to run for any reason, including but not limited to: sudden loss of Financial Aid eligibility, receipt of Financial Aid moneys through alternative means other than bank account on file, or course dropping or withdrawal voluntarily or unintentionally, he or she agrees to make full payment on the bill by arranging alternative payment within 14 calendar days of general disperse date or the card run date listed above, whichever is earlier. If for any reason the undersigned has put another form of payment on file with the company for any reason, this payment method is authorized for use to cover any outstanding balance at the point in time the above criteria for making good on the debt are not met. In the event that the undersigned fails to make payment within the time-frame and no additional arrangements are made to satisfy the debt, the undersigned authorizes additional charges to be accumulated to the customer debt to cover the cost of collections and penalties, including late fees. Failure to pay may result in prosecution. In the event the account becomes past due and must be placed for collection, the signed customer will be responsible for court costs, reasonable attorney fee and collection agency fees up to 50% of the amount sent for collection. It is not the responsibility of Campus Bookstore to notify the customer in regards to overdue payments, missed payments, etc. By signing this agreement, you agree that the information on this receipt (name, address, phone number, email, deferment date and books purchased) are correct and assume full responsibility for their payment.
If your concerns weren't addressed in this section, feel free to call us at (479) 521-7048 or email us at firstname.lastname@example.org.
SPRING 2020 (ANY COURSES STARTING JANUARY 13TH, 2020):
UA / NWACC textbooks for classes starting JANUARY 13TH may be returned for full credit until 5 p.m. FRIDAY, JANUARY 17TH, 2018. Following this day, textbooks are not eligible for a full refund. After JANUARY 17TH, all sales are final, including books prepaid for special orders. New books must be in new condition to be eligible for a refund. Do not mark in, soil, or scratch your books until you are sure you will keep them. Shrink wrapped texts are not refundable for full value once taken out of shrink-wrap. Access codes cannot be returned once any seals have been broken or shrink wrap removed. Special orders are non-returnable unless otherwise specified on this receipt.
Rental Textbooks for the SPRING 2020 term must be returned back to this location on or before the last day of those terms finals (MAY 7TH) to avoid penalties and replacement charges.
We are currently offering curbside drop offs for returns. Pull up, give us a call, and we will get your returns taken care of!
We are aware that many have left Fayetteville with the University of Arkansas transitioning to online classes for the remainder of the semester due to COVID-19. If you are not in town, books can be returned by mail. Please make sure the books are postmarked by May 9th to avoid late fees. Our address is 624 W Dickson Street, Fayetteville, AR 72701.
SUPPLIES, GIFT ITEMS, AND OTHER MERCHANDISE (THIS CATEGORY DOES NOT INCLUDE TEXTBOOKS OR COURSE MATERIALS) may be returned within 2 weeks of purchase. Merchandise must be in new condition with original tags and receipt.
DEFECTIVE MERCHANDISE is always returnable within two weeks of purchase with receipt.
**RECEIPT REQUIRED FOR ALL REFUNDS.**